Transfer Between Accounts


Main Menu > Transfers and Payments

If you set up a transfer to take place today, it will be processed immediately and appear in Completed Transfers.  Account balances will also be updated immediately.  Transfers or payments to credit accounts will also take place immediately, however, your credit balances will be updated the next business day.

Future dated transfers and payments can be scheduled up to one year in advance.  Recurring transfers and payments can be scheduled to occur weekly, twice a month or monthly (flexible transfers have additional frequencies and variable amounts).  You can choose the month you want the transfers or payments to begin.  You can also indicate if you want the payments to stop after a certain number have been made, or on a specific date.

In order for transferred funds to be available for incoming debits to an account for that business day - such as checks or ACH payments - you must authorize and execute the transfer by 9:45 PM ET.

A System Administrator can restrict users from transferring funds into any account to which that user does not have entitlement by checking the Secured Transfers box (Main Menu > Account / User Administration > Change / Remove User).

 

 

Borrow Funds


Main Menu > Transfers and Payments > Borrow Funds

  1. Select the 'From' and 'To' accounts
  2. Click Continue
  3. Enter the Amount and When to borrow the funds
  4. Enter an optional Transaction Description (this description will be visible only within CitiBusiness Online)
  5. Click Continue
  6. Review the instructions and click Process Transfer (Enter the password you used to sign on to CitiBusiness Online)
  7. Review the confirmation screen and select Make Another Transfer or go to the Main Menu

 

 

Completed Transfers


Main Menu > Transfers and Payments > Completed Transfers

  1. Review the transfers for the past 90 days
  2. Select Retrieve More Transfers if the transfer does not appear on the first page

 

 

Pay a Loan or Line of Credit


Main Menu > Transfers and Payments > Pay a Loan or Line of Credit

  1. Select the 'From' and 'To' accounts
  2. Click Continue
  3. Enter the Amount and When the payment will occur
  4. Enter an optional Transaction Description (this description will be visible only within CitiBusiness Online)
  5. Click Continue
  6. Review the instructions and click Process Transfer (Enter the password you used to sign on to CitiBusiness Online)
  7. Review the confirmation screen and select Make Another Transfer or go to the Main Menu

 

 

Planned and Pending Transfers


Main Menu > Transfers and Payments > Planned and Pending Transfers

The Planned and Pending Transfers section displays a list of all transfers between accounts that have not yet been processed.  They may be transfers scheduled for a future date and/or transfers that are part of a recurring series.

This section also displays transfers that were not processed due to insufficient funds.  These transfers will remain on the Planned and Pending list until funds become available or five calendar days.

The date of each transfer on the list is a hyperlink.  By clicking a link, you can view details about a specific transaction.

The detail page provides authorized users with the ability to suspend or cancel pending transactions.  Transfers that have been suspended can also be reactivated.  If a transfer is on the planned and pending list due to insufficient funds it can be canceled but not suspended.

  1. Click the date of a transaction to view details.
  2. The details page will provide authorized users with the option to suspend/reactivate and/or cancel the transfer.

 

 

Set Up a Transfer


Main Menu > Transfers and Payments > Transfer Between Accounts

  1. Select Set Up a Transfer
  2. Select the 'From' and 'To' accounts
  3. Click Continue
  4. Enter the Amount and When the transfer will occur
  5. Enter an optional Transaction Description (this description will be visible only within CitiBusiness Online)
  6. Select Continue
  7. Review the instructions and select Process Transfer (Enter the password you used to sign on to CitiBusiness Online), Back, or Cancel Transfer
  8. Review the confirmation screen and select Make Another Transfer or go to the Main Menu

 

 

Wire Transfers

This feature allows you to electronically send money domestically (within the United States) and Internationally (to Non-US destinations). US laws, including Office of Foreign Assets Control (OFAC) regulations, restrict funds transfers to certain countries, organizations and individuals. Attempted transfers to these recipients may be subject to seizure unless the transfer is authorized by OFAC license.

You will have access to a printable, detailed summary of all completed wires for the past 180 days. This will allow you to access details of completed wires in the event the beneficiary requires proof of remittance.

In the event a wire is sent with the incorrect beneficiary information, the beneficiary claims they did not receive the wire or you wish to bring back the funds,technical support can place an amendment, non-receipt claim or recall.  Wire investigations may be placed no more than one year from the date the wire was sent. Wire investigations may require a telex to be sent to the beneficiary bank for the action requested. Resolution of the investigation is dependent on the beneficiary bank completing the request.  Please note: Citibank cannot guarantee the return of the funds.

Citibank will send your international wire as you have instructed.  However, due to variations in international financial systems and posting schedules, Citibank cannot anticipate when the beneficiary will receive the funds.  However it is typical for a domestic wire to be received by the beneficiary bank the same day if sent early in the day.  International wires to Europe typically are received within two business days.

For International wires you will have the option of sending a wire in US dollars or to select from a list of foreign currencies.  In the event a foreign currency wire is recalled or returned,the funds will be bought back at the current rate of exchange.  The amount of the return may be less than the original amount sent.

In addition to international wires, you may also choose to have Citibank mail an international check. The check will be addressed to the recipient and mailed (from the US or London) within 2-4 business days of the request.

If you frequently wire funds to the same beneficiary and bank, you can save the instructions as a model. Using models to generate wire instructions saves time and reduces data entry requirements. You can save an unlimited number of wire models, however models that have not been used for 180 days will be removed from CitiBusiness Online.

You can schedule a wire to go out today (immediate), on a future date or on a recurring basis.  Wires are processed on business days only.

The following cutoff times apply.  If the cutoff time is missed, the wire will be sent the next business day.
Wire TypeCutoff Time
Immediate
Batch
Future Dated
Recurring

A Federal Reference Number and/or Global Identification Number are assigned shortly after your wire instructions are sent for processing.  These numbers can be found on the Outgoing Wire Reports accessible via Today's or Recent Account Activity or from the Completed Wires section found under the Transfers and Payment menu option.

When you set up a future-dated or recurring wire transfer, it appears immediately in the Planned and Pending Wires section of CitiBusiness Online. From this page you may also cancel a planned wire transfer. Foreign currency wires cannot be future-dated or recurring since an exchange rate must be locked in at the time the wires are authorized.

 

 

Completed Wires


Main Menu > Transfers and Payments > Completed Wires

  1. Select the reference number to obtain the detailed wire information
  2. Select Print, Back or Main Menu

 

 

Set up a Wire Transfer (Domestic, Foreign or Models)


This feature will provide an entitled user with a single page data entry for initial Wire transfer setup. This feature can be used for both Domestic and Foreign Currency Wires.

Main Menu > Payments & Transfers > Set up a Wire Transfer

  1. Select “Transfers and Payments”
  2. Select “Set up a Wire Transfer”
  3. The entitled user will select what type of wire they want to send– Domestic, Foreign or Use a Model
  4. Enter the Wire detail information. Required information is indicated with blue text. Other information is optional.
  5. Click Continue.
  6. Review the wire instructions and select Send Wire, Save As Model Only or Cancel Wire.
  7. Select Submit to activate the wire request or Save as a Model to save wire details as a new model or “Edit” to modify the wire details or “Cancel” to cancel the wire request.
  8. If Save As Model has been selected, Only, you will get a confirmation message stating the wire was saved as a model and the option to Submit the wire or Cancel it.
  9. Input password if directed.
  10. The new Wire request is sent or is saved, and activated in the Approvals, if additional approval is required.
  11. Once the wire is sent, you will get a confirmation number (This is not the Federal Reference Number or Global Identification Number).

 

 

Foreign Wire

Foreign wires can be sent in U.S. dollars or a foreign currency.  Certain sort codes may be required depending on the details of a wire.  Sort codes help route wires to their destination banks and aid in validating wire information. Wires sent in U.S. dollars require either a CHIPS/UID code or an Intermediary Bank ABA number. Wires sent in a foreign currency usually require a SWIFT/BIC code. These codes can be found by clicking the question mark icon or the lookup link next to the input field.

Some countries use other types of codes as noted below. It is best to check with the beneficiary to determine the best sort code for the wire instruction.

CHAPS - UK and the Channel Islands 
BSB - Australia 
BLZ - Austria and Germany

Wires sent in euro to banks in European Union/European Economic Area require the Beneficiary's International Bank Account Number (IBAN). An IBAN is composed of a two character ISO country code, two digit IBAN check digit, Bank/Branch identifier and account number.

Wires being sent in a foreign currency cannot be scheduled in advance because of fluctuations in currency rates.  With foreign currency wires, the entitled user will have the option of making one purchase and allocating the total purchase among up to six beneficiaries.  Prior to authorizing the wire, the entitled user will be able to review and lock-in the foreign exchange rate. The foreign exchange rates presented is valid for four minutes. After four minutes, the exchange rate expires and a new rate will need to be obtained in order to continue.  The entitled user may be directed to input a password in order to send a wire.

 

 

Using Wire Models


Main Menu > Transfers and Payments

Models are useful if the entitled user frequently enters the same information such as beneficiary and account number when sending wires.  If the entitled user has previously set up a wire and saved it as a model, the model name will be the same as the beneficiary unless it was saved with a different name.  When using a model, any of the information can be changed (except when using Secured Wires - see below).

The process to save a model is the same as setting up a wire.  When all information is complete on the final wire setup page, the entitled user can save the instructions for later use as a named model and/or send the wire using those instructions.

To save the model AND send the wire, click the check box next to the model name, the entitled user will enter their password, and click Send Wire.

To change a model name, select the model from your list.  Continue with the set up instructions as if you are going to send the wire.  When you reach the last page in the process, enter a new name and select Save as Model Only.  A message will be displayed to confirm that you are overwriting the existing model.

To delete a model, go to the Wire Model Maintenance section.

Models do not store frequency or time-of-day details.  You will need to select this information with each use of a model.

The Secured Wires feature limits individual user access to certain wire models.  A user must have account entitlements for the account saved in a model in order to use that model.  Secured Wires block the beneficiary name, source account, destination information and routing codes from being changed by the user.  Users can change the date, amount and special instructions fields.  System Administrators can select this feature by going to the Account/User Administration, selecting Change/Remove User and checking the Secured Wires box.

If the currency code for a particular model appears in red on your model list, the instructions you are setting up include information that is atypical - such as sending a particular currency to a country that uses a different currency.  These models can be used and are highlighted merely to alert users to an unusual request.

If you have a saved model that uses a foreign currency, you will not be able to use that model to send a wire in US dollars.  Likewise, any model saved in US dollars cannot be used to send a wire in a foreign currency.

 

 

Repair/Edit Wire Requests

This feature provides a consolidated view of wires that have an attached note and may require repair/edit. Wire requests displayed are in need of review and possible repair. This view consists of those wires for which the user has entitlements to the wire service and the funding account. By selecting a wire, a user with appropriate entitlements may take further action, such as reviewing the request in detail or opening the request for edit/repair.

Main Menu > Transfers and Payments > Repair/Edit Wire Requests

  1. The entitled user will select the wire to edit/repair from the Transaction Type column on the Repair/Edit Wire Requests page.
  2. Review the wire detail to determine the change needed.
  3. Select Edit/Repair at the bottom of the page.
  4. The wire details are displayed allowing the entitled user to change any detail in the wire request.
  5. Change the wire detail needing correction (e.g. Amount).
  6. Select Continue.
  7. Review the wire detail information.
  8. Select Submit.
  9. The wire request is approved or saved and remains active in Approvals until required approvals are completed.
  10. Once a repair/edit is saved, the wire request becomes highlighted on both the Repair/Edit Wire Requests and Wires Awaiting Approval pages.

 

 

Setup a Domestic Wire (USA Destination)


Main Menu > Transfers and Payments > Domestic Wire (USA Destination)

  1. Enter the beneficiary name and the amount.  Select the donor account, when you want the wire to be sent and indicate whether it will be sent to a bank, credit union or other financial institution such as a brokerage house.
  2. Click Continue.
  3. Required information is indicated with blue text.  Other information is optional.
  4. Click Continue.
  5. Review the wire instructions and select Send Wire (Your password used to sign on to CitiBusiness Online is needed), Save As Model Only or Cancel Wire.
  6. If you selected Save As Model Only, you will get a confirmation message stating the wire was saved as a model and the option to Send the wire or Cancel it.
  7. Input password if directed.
  8. Once the wire is sent, you will get a confirmation number (This is not the Federal Reference Number or Global Identification Number).

 

 

Express Domestic Wires


Main Menu > Transfers and Payments > Express Domestic Wires

Users of Express Domestic Wires usually have a high volume of domestic wires on a routine basis and don't need features such as account number and ABA lookups.  All data entry is done on one page and users can complete most tasks using only the keyboard.

Some features of Express Wires:

Unique features of the pop-up calendar can help you schedule transactions by displaying selectable dates for that particular transaction.  Selectable dates are displayed in blue; non-selectable dates such as weekends and bank holidays are shown in red.  The current date is boxed.

Clicking the icon next to the date field will display the calendar.  To select a date, click the date number, and the data entry field will be filled with the month, day and year selected.  Click the arrows next to the month or year to move the selectable time period ahead or back.

 

 

Planned and Pending Wires


Main Menu > Transfers and Payments > Planned and Pending Wires

The Planned and Pending Wires section displays all outgoing wire transfers that have not yet been processed.  They may be scheduled for a future date, part of a recurring series and/or pending review (user must call customer service to release wire).

This section also displays wires that were not processed due to insufficient funds.  These wires will remain on the Planned and Pending list until funds become available or five calendar days.

The date of each wire on the list is a hyperlink.  By clicking a link, you can view details about a specific transaction.

The detail page provides authorized users with the ability to suspend or cancel, future dated and/or recurring wires.  Wires that have been suspended can also be reactivated.  If a wire is on the planned and pending list awaiting review, no action can be taken - it can be released or canceled by calling customer service.  If a wire is on the planned and pending list due to insufficient funds, it can be canceled but not suspended.

  1. Click on the date of a particular transaction to view details.
  2. The details page will provide authorized users with the option to suspend/reactivate and/or cancel the wire.

 

 

Wire Model Maintenance


Main Menu > Transfers and Payments > Wire Model Maintenance

  1. Select US Destination, Foreign Destination US Dollars or Foreign Currency
  2. Select Wire Model or Back
  3. Select Delete This Model or Back
  4. Select Ok or Cancel when the pop-up message appears
  5. Select another Wire Model to delete or go to the Main Menu

 

 

Specialized Transfer Services


Options on this menu are only available for businesses enrolled in cash manager suite of services.  Businesses can access enhanced wire and transfer features that utilize variable dollar amounts, user-selectable transfer times and the ability to upload multiple wires for simultaneous release.  Contact your Service Officer or Customer Service for more information.

 

 

Batch Book Transfer Upload


Main Menu > Specialized Transfer Services > Batch Book Transfer Upload

This feature allows users to upload files containing one or more sets ("batches") of transfer instructions.  All transfers within a batch must involve the same "control" account and occur on the same date - either the current day or any day within one year.  Transfers within the same batch can either be all in the same direction (i.e. all credits, or all debits), or a combination of credits and debits, and may only involve business Checking, Savings or IMMA accounts.  The View File Specifications link contains information about how the file must be structured.

Once a file has been uploaded, CitiBusiness Online will validate it and display any formatting errors.  After uploading a file that is free of errors, you will be prompted to save or delete the file.  After the file is saved, it will be sent to Approvals, and will remain there until approved.  To view the contents of the uploaded file, click View Batches Awaiting Approval, or click View Details from within Approvals.

Each batch must be approved or deleted as a whole; individual transfers within a batch cannot be changed.  Internal Transfers uploaded as part of a batch can only be approved as a batch, not individually. One or more batches can be approved at a time. To select all batches click on the Select All link at the bottom of the transaction list. Transfer batches will not be shown under "Individual Transfers Awaiting Approval" in Approvals. If a batch is deleted from the Upload page, it must also be deleted from the Approvals page or an error message will be displayed. Once approved, batches will be processed within 30 minutes on a normal business day.  Batches approved after 9:45 PM ET may be processed same-day, but posted at the end of the next business day. Transfer Batches approved on a non-business day will be posted on the next business day.

 

 

Flexible Transfer Between Accounts


Main Menu > Specialized Transfer Services > Flexible Transfer Between Accounts

Flexible transfers are recurring instructions you can establish for either a fixed or variable dollar amount.  Variable amounts can be indicated as all available funds in the source account, a percentage of the available funds, all available funds less a threshold amount or all available funds up to a threshold amount.  You can also specify a time-of-day range for the transaction to be processed.

 

 

Set Up a Transfer Batch


Main Menu > Specialized Transfer Services > Set Up a Transfer Batch

The Transfer Batch feature lets users set up multiple account transfers simultaneously from any combination of accounts to which they have appropriate entitlements.

The Control Account in a batch transfer is the account that all transfers will affect - with debits, credits or both.  A Batch Description is required and will be used to identify each transfer unless a different description is entered.

The Transfer Type, Batch Description, Control Account and running batch totals will be displayed on the setup page.  Click any account from the accounts list to move it to a row so that it will become an item in the batch.  If you selected a mixed transfer type (credits and debits) the initial setting for all transactions in the batch is from the control account, to the selected account.  To change the direction of a transfer click on the "To >" field.  This will change the field to "< From" and display both accounts and the direction of the transfer on the top left portion of the page.

If a Debits Only or Credits Only transfer type was selected, all transactions in the batch will be to or from the control account respectively.

The Hold column can be used for any items that you do not want processed for a particular batch.

To modify any of the batch details, click the Back button until the item you want to change is displayed.  Note that a Credits Only or Debits Only transfer can only be changed to a mixed (credits and debits) transfer type.  A mixed transfer type cannot be changed to a single processing type.  When viewing the batch details, any item displayed in red text indicates either that the item has been marked as "Hold" or has a zero dollar amount.

If you click the Send to Approvals box, today's date will become the processing date and can be changed to a future date.  Once submitted, the batch will be sent to Approvals.  If you don't set any processing date, you can save the batch as a model for later use.

 

 

Set Up a Transfer Batch Using Model


Main Menu > Specialized Transfer Services > Set Up a Transfer Batch Using Model

Any user can select any model to use to set up a batch transfer.  If a user does not have appropriate entitlements for an account saved in a model, that item will be displayed as "non-entitled account" and no transaction information can be entered for it.  When submitted for processing, non-entitled accounts will be excluded from the batch and will not be displayed on the View Details page.

Once a model has been saved as Debits Only or Credits Only, it can be changed to a mixed transfer type batch.  It cannot be changed to the alternative single-type transaction.

Models can be overwritten only by the user who initially saved the original model.  To modify a model that was created by another user, save it as a new model under a different name.

 

 

Transfer Batch Model Maintenance


Main Menu > Specialized Transfer Services > Transfer Batch Model Maintenance

Use this feature to view the details of a model or to delete a model.  Only the user who initially saved the original model can delete a model.

 

 

View Batches Awaiting Approval


Main Menu > Specialized Transfer Services > View Batches Awaiting Approval

Any user can view the details of a batch that is awaiting approval.  Batches awaiting approval can be viewed from the Specialized Transfer Services menu or by selecting Approvals from the top navigation bar.

 

 

Wire Batch Uploads


Main Menu > Specialized Transfer Services > Wire Batch Uploads

The Wire Batch Uploads feature requires additional approval. Once you have uploaded the wires, you can approve the batch in the Approvals queue. A second authorized user will also be required to approve the batch. Once a batch has been approved by a second user, the wires will be sent for processing.

Wire Batch Uploads allows users to upload as many as 600 sets of wire transfer instructions at once, as part of a single file (or batch).  Wires can be sent from one or more source accounts (either a checking or IMMA) on the same date - either the current business day or a year from today.  The View File Specifications link contains information about how the file needs to be structured.  Options include a domestic only batch format or a format that allows for a combination of Foreign (USD Only), Domestic wire and FX wire instructions.  Foreign and FX wire batches must use a two character code for the destination country.  A list of country codes can be accessed from the upload page.

Once a file has been uploaded, CitiBusiness Online will validate it and display any formatting errors.  If the file format is correct but the file contains invalid data, the system will display the first error encountered on each line.  Subsequent errors if any, on the same line, will not be displayed.  Once you have corrected each identified error, submit the file again.  The system will re-validate and identify any additional errors.  After uploading a file that is free of errors, you will be prompted to save or delete the file.  Once the file is saved the file will be sent to Approvals where you can approve the batch. The batch must also be approved by a second user with approval authority.  To view the contents of the uploaded file, click the Batch Name and then the Beneficiary Name.

The entire batch must be approved or deleted as a group; individual wires within a batch cannot be changed.  Batches approved after 5:45 PM ET will be sent on the next business day. US Dollar Wires (domestic or international) uploaded as part of a batch can only be approved with the batch, not individually. One or more batches can be approved at a time. To select all batches click on the Select All link at the bottom of the transaction list. Wire batches will not be shown under "Individual Wires Awaiting Approval" in Approvals. If a batch is deleted from the Upload page, it must also be deleted from the Approvals page or an error message will be displayed.

 

 

Cancel or Change Recurring Payment Instructions


A scheduled bill payment must be changed or canceled by 11:45 PM ET the day before it is scheduled.  When a recurring payment is canceled, all subsequent payments of the sequence will also be canceled.  If the payee information is changed, allow two business days for the change to take place.

Main Menu > Transfers and Payments > Cancel or Change Recurring Payment Instructions (under Bill Payments)

  1. Choose your payee (only payees with recurring future payments will be listed).
  2. The next screen will display the date, amount and frequency of the scheduled payment.
  3. Click on the date in the Next Payment column to cancel or make changes.
  4. Indicate the changes you want to make and click Make Payment Changes.
  5. Select the account from which to draw funds, enter your password and submit the revised instructions.

 

 

Make One-Time Payments From Your List


This feature lets you schedule a one-time bill payment to be sent on a particular date.  You should allow two business days for electronic payments and five to seven business days for payments made by check.  CitiBusiness Online allows you to choose several or all payees to schedule a one-time payment.  Payees that are used more often can be flagged to be included on a frequent payee list.  Funds will be debited on the date of the scheduled payment.  If funds are not available, we will attempt to debit for five consecutive calendar days.  A message will be sent via CitiBusiness Online, each day funds are insufficient.  After the fifth attempt, the payment will be canceled.

Main Menu > Transfers and Payments > Make One-time Payments From Your List (from the Bill Payments column)

  1. Choose the account number the funds will be debited from.
  2. Select your payee(s) from your list and click continue.
  3. Enter the amount(s) and date(s).
  4. Review the payments and enter your password used to sign on to CitiBusiness Online and click on Make Payments
  5. A reference number will be assigned to each payment.

 

 

Report a Bill Payment Problem


This feature allows you to expedite your request for a Bill Payment investigation by submitting your request for a proof of payment, a re-credit to your account for a payment not received or a re-issue of a payment that a payee has not received.

This feature is also used to request stop payment on a check issued via Bill Payments.

Customer Service > Report a Bill Payment Problem

  1. Select the Payee
  2. Select the payment by clicking on the reference number.  If the payment is not on the list or not in the past 90 days (select Earlier Payments) select Report a problem for an unlisted payment.
  3. Enter the account number debited, the payment due date, any late charges and a valid phone number for the payee.
  4. Enter a description of the problem, the action you are requesting and any additional comments.
  5. Review the payee information and instructions or make any necessary changes.  If the information is correct select Submit Problem Report to Customer Service.
  6. The final screen will provide you with a confirmation number, which you may print for your records.  The investigation will be completed within 4 business days.

 

 

Review All Future Payments


Payments can be scheduled for the next day or up to one year in advance.  Funds will be debited on the date of the scheduled payment.  If funds are not available, we will attempt to debit for five consecutive calendar days.  A message will be sent via CitiBusiness Online each day funds are insufficient.  After the fifth attempt, the payment will be canceled.  If you cancel a payment that is part of a recurring payment instruction, the entire recurring payment instruction will be canceled.

Main Menu > Transfers and Payments > Review All Future Payments (from the Bill Payments column)

  1. All future scheduled payments from all your payees will be displayed on the next screen.
  2. To cancel a payment from your list, click on the date.

 

 

Review All Payments in the Past 90 Days


The payment status indicates that the payment has cleared.  If the status is 'Open', and ten business days have lapsed from the scheduled date, go to Report a Bill Payment problem.

Main Menu > Transfers and Payments > Review All Payments in the Past 90 Days

  1. All payments from all your payees from the last 90 days are displayed with reference number and payment status.

 

 

Review Payments by Account


This feature allows you to review all past and future scheduled bill payments for a specific checking account.  The options to view past payments will display the date, amount and the status of the payment.  If you select view/cancel future payments, the date, amount and payment type will be displayed.  To cancel a future scheduled payment, select the date.  If you cancel a payment that is part of a recurring payment instruction, the entire recurring payment instruction will be canceled.

Main Menu > Transfers and Payments > Review Payments by Account (under the Bill Payments column)

  1. Choose the account number from the list of your linked accounts.
  2. The next screen will prompt you to view past payments or to view/cancel future payments.

 

 

Review Payments to a Particular Payee


This feature allows you to see the total dollar amount sent last year and this year.  You can choose to see past payments or view/cancel future payments for a particular payee.  View past payments will display the date, amount and the status of the bill payment.  View/cancel future payments, will display the date, amount and payment type.  To cancel a future scheduled payment, select the date.  If you cancel a payment that is part of a recurring payment instruction, the entire recurring payment instruction will be canceled.

Main Menu > Transfers and Payments > Review Payments to a Particular Payee(under the Bill Payments column)

  1. Choose your payee.
  2. The screen will display the total dollar amount sent to that particular payee last year and this year.
  3. You can view past and future individual payments or cancel future payments.

 

 

Set Up a Recurring Payment


This feature allows you to schedule a recurring bill payment to a particular payee for a set amount that can go out weekly, bi-monthly, monthly, quarterly, every six months or once a year.  Bill payments can also continue until canceled, until a certain number of payments are made or until a certain amount is paid.  Funds will be debited on the date of the scheduled payment.  If funds are not available, we will attempt to debit for five consecutive calendar days.  A message will be sent via CitiBusiness Online each day funds are insufficient.  After the fifth attempt, the payment will be canceled.

Main Menu > Transfers and Payments > Set Up a Recurring Payment (under the Bill Payments column)

  1. Choose your payee.
  2. Enter the amount, date, frequency, total amounts of payments and your memo (not required).
  3. Select the account number from which the funds will be debited.
  4. Review the payment and enter your password used to sign on to CitiBusiness Online and click on Make Payments
  5. A reference number will be assigned to the each payment.

 

 

Add a New Payee to Your List


CitiBusiness Online supports 855 payees and payments may be sent anywhere in the U.S.  You may find your payee on the CitiBusiness Online Directory.  Payees that are used more often can be flagged to be included on a frequent payee list.  If you transfer a payee list from another CitiBusiness Online linked account, duplicate payee names will not be transferred and the payment history will not be available for the newly transferred payees.  The payees that are transferred will appear on your payee list within two business days.  When you add a new payee, be sure to list the account number exactly as it appears on your statement.  When you change payee information, allow two business days for the change to take effect.

Main Menu > Transfers and Payments > Add a New Payee to Your List

  1. Click on Add a New Payee to Your List from under the Payees heading.
  2. Choose from adding payees from the CitiBusiness Online Directory, your own payee or transferring payees from another CitiBusiness Online Account or bill payment product.

 

 

Payee Information Maintenance


This feature lets you change, deactivate or remove a payee from your bill payment list.  When changing the payee information, all fields except the payee name field can be changed.  All fields, but the Payee Name can be updated/changed.  After you update the payee information you will be prompted to place the payee in a special group.  Payees that are used more often can be flagged to be included on a frequent list.  If a payee is removed or deactivated, you will not be able to make payments to it or view the payment history.

Main Menu > Transfers and Payments > Payee Information Maintenance (from the Payees heading).

  1. Choose the payee to change from your list.
  2. The following screen will prompt you to change the payee information, deactivate or remove payee.