Sent On Time, Every Time.Online bill payments are sent within 24 hours of the date you specified or on the next business day. If we don't make a payment according to your instructions, we'll resolve any late fees or finance charges that you may incur.1
No hidden charges. That's right—Citibank's online bill payment service is free no matter how many bills you pay and regardless of whether you make one-time or recurring payments.
Support 24/7. Report a bill payment problem online and get a fast response. Or speak directly with Customer Service 24 hours a day, seven days a week.
Further, we are not responsible for late fees or finance charges if a transmission cannot be sent due to events beyond our control, such as a
natural disaster. For other exceptions, please see your User Agreement.
1This assumes that you have properly completed the bill payment instructions. For example, you must schedule
payments processed electronically at least two business days in advance; for payments processed by check, 7 days notice is required. If you want
to cancel an online bill payment, you must do so by 11:45 pm ET prior to the date the payment is scheduled to be made.