Can people who use my computer see my personal information?
What is the correct way to close my browser?
How do I delete personal data from my hard disk?
How do I delete personal data from the cache?
How do I view/save my statements in Netscape 7^®.x?

Can people who use my computer see my personal information?
If you're using a Microsoft^® Windows PC running either a Netscape browser (Navigator or Communicator 4.x or higher) or Microsoft Internet Explorer, a copy of a statement or check image may be saved automatically on your computer's hard disk or in its cache permitting others using your computer to have the ability to see your statement.

If you have Internet Explorer (IE) set up correctly, when you close the browser any copies of your statement will be deleted. Netscape does this automatically, so you don't have to adjust any settings.

To correctly set up Internet Explorer 4.x, 5.x and 6.x:

• In IE 4.x, go to the View menu
• In IE 5.x and 6.x go to the Tools menu and select Internet Options.
• Click on the Advanced tab.
• Scroll down to the Security section.
• Check the option that reads "Empty Temporary Internet Files folder when browser is closed." (In IE 4.x, the option to select is "Delete saved pages when browser closed.")
• Click OK and you're done.

What is the correct way to close my browser?
Regardless of which browser you're using you must also exit your browser properly:

• Sign off CitiBusiness Online.
• Exit your browser by following these steps: Netscape Communicator 4.x or Navigator 4.x or higher: From the File menu, select Exit or click the close button (X) in the upper right corner of the browser window. Internet Explorer 4.x or higher: From the File menu, select Close or click the close button (X) in the upper right corner of the browser window. AOL^® 4 through 7: From the File menu, select Exit. Or click the close button (X) in the upper right corner of the browser window.

How do I delete personal data from my hard disk?
If you can't close your browser properly (when there's an application error, for example), you can manually delete personal information such as your online bank statement or check images from the hard disk. Here's how to do this using Microsoft Windows and Mac^® OS:

Deleting information using Microsoft Windows:

• Press the Windows Start button.
• Choose Programs, Accessories, Windows Explorer. Click the plus (+) sign next to C: drive.
• From the Windows Explorer Tools menu, choose Find. Then select Files/Folders. On the Name & Location tab, enter *.PDF in the Named field.
• Click the Date Modified tab, and select "Find all files created or modified on" and enter the date or date range.
• Click Find Now.
• When the PDF file is retrieved, double-click it to make sure it's the file you want to delete. If it is, close the file. Then select it from the Find: All Files window, and press the delete key on your keyboard.
• To permanently delete the file from the hard disk, double-click the Recycle Bin on your desktop. Go to the File menu and select Empty Recycle Bin.

Deleting information using Mac OS

• Click the Apple in the upper left corner of the screen. Select Sherlock.
• Click the Find File tab. Enter "PDF" (without the quotes) in the empty find file box. Then press Find.
• Select the PDF file you want to delete and then drag it to the Trash.
• Empty the Trash.

How do I delete personal data from the cache?

If you use Internet Explorer 5.x and 6.x:

1. From the Tools menu, select Internet Options.
2. Click on the General tab.
3. In the area called "Temporary Internet files," click the Delete Files button. In the window that appears, select "Delete all offline content."
4. Click OK to confirm.

If you use Internet Explorer 4.x:

1. From the View menu, select Internet Options.
2. Click on the General tab.
3. In the area called "Temporary Internet files," click the Delete Files button. In the window that appears, select "Delete all subscription content."
4. Click OK to confirm.

If you use Netscape Communicator 4.x or Netscape Navigator 4.x and higher:

1. From the Edit menu, select Preferences.
2. In the Category area, double-click Advanced. Then click on Cache.
3. On the right side of the screen, press the Clear Memory Cache button. Click OK to confirm.
4. Now press the Clear Disk Cache button. Click OK to confirm.
5. Press the OK button to exit the Preferences window, and you're done.

1. From the AOL menu, select My AOL.
2. Then choose Preferences.
3. Click on the WWW icon.
4. Click the General tab. Go to the Temporary Internet Files area.
5. Press Delete Files. Select "Delete all offline content."
6. Click OK to confirm.
7. Press the OK button to exit the AOL Internet Properties window.

If you use AOL 6 and 7:

1. From the AOL menu, choose Settings.
2. In the Preferences window, under Organization, click Internet Properties.
3. Click the General tab. Go to the Temporary Internet Files area.
4. Press Delete Files. Select "Delete all offline content."
5. Click OK to confirm.
6. Choose OK to exit the AOL Internet Properties window.

If you use Macintosh^® OS and Microsoft Internet Explorer 5 or 6:

1. From the Edit menu, select Preferences.
2. In the Internet Explorer Preferences window, look under Web Browser. Then click on Advanced.
3. In the Cache area on the right, click Empty Now.
4. Click OK to exit the Internet Explorer Preferences window.

If you use Macintosh OS and Netscape Communicator 4.x or Netscape Navigator 4.x and higher

1. From the Edit menu, select Preferences.
2. In the Category area, double-click Advanced. Then click Cache.
3. Press the Clear Memory Cache button. Then click OK.
4. Press the Clear Disk Cache button. Then click OK.
5. Choose OK to exit.

If you use AOL 4 or 5

1. From the AOL menu, select My AOL.
2. Select Preferences.
3. In the Preferences window, click the WWW icon on the left side of the screen.
4. In the Cache area, select Empty Cache Now. Click OK and you're done.

If you use AOL 6 or 7

1. From the Settings menu select My AOL.
2. Select Preferences.
3. In the Preferences window, click the WWW icon on the left side of the screen.
4. In the Cache area, select Empty Cache Now. Click OK.

How do I view/save my statements in Netscape 7.x?
When saving statement files using Netscape 7.x, the browser adds an extra extension (.Main) to the file name (sample.pdf.Main) that prevents the PDF file from being opened.

The .Main extension must be removed from the file name in order to open it. Either save the file without the extra extension, or rename the file after it has been saved.